Our 100% Safe Exchange Guarantee

We guarantee complete customer satisfaction by providing you with our assurance of prompt payment, premium customer service, respect for your privacy and service with a global reach.

We pride ourselves on:

Guaranteed prompt payment

We promise to process your currency shipment no later than one business day after it arrives at our office. In most cases, shipments are processed the same day they are received. We offer you the choice of electronic payment through PayPal (or similar services) or by check drawn upon a major money center bank. Payment by wire transfer is available for larger shipments. Electronic payments are issued the same day, while checks are mailed out the same or next business day depending upon the time your shipment is processed.

Guaranteed competitive prices paid for your foreign coins

We keep a close eye upon the financial markets and strive to offer you the best price for your foreign coins, with no added or hidden fees or expenses. If you see a better published exchange rate for your foreign coins from another recognized financial institution (after taking into account all fees and conditions), let us know and we will make every effort to beat it.

Unparalleled customer service

We respond promptly to all inquiries — you can reach us by phone 24/7 (please leave a message after regular business hours), or drop us an email and have it answered by the next business day. Your call or email will be answered by a real person in our office (not a distant call center) with the ability and authority to answer your question or resolve your problem.

Helpful, timely communication

If you include your email address when you ship currency to us for exchange, as soon as your coins are processed we will send an email to you acknowledging that we received your shipment, verifying its contents, and confirming that your payment is on its way to you.

Privacy

We will NEVER rent, sell, or otherwise knowingly share your telephone number, mailing address or e-mail address (your “Personal Contact Information”) with any third party unless we are otherwise required by law or legal process. Your Personal Contact Information will only be used to confirm receipt of your shipment to us, to send your payment to you, to ask you a question or report a problem regarding your shipment, to answer a question asked by you, or for quality control and customer satisfaction follow-up communications.

Legal Compliance

Euro Coin Exchange is committed to complying with all applicable regulations designed to prevent money laundering and financing of illegal activities. We are registered with and regulated by the Internal Revenue Service (IRS) as a Money Services Business. Our personnel are fully conversant with anti-money laundering guidelines and are aware of their responsibilities in the monitoring and reporting of any actions which raise suspicion or give cause for concern. In addition, it is our policy to cooperate and respond fully to all legitimate and enforceable requests from law enforcement agencies.

Global reach

Whether you are located in North America, the United Kingdom or anywhere else in the world, with ten coins or ten thousand, Euro Coin Exchange has a foreign coin exchange solution available to assist you.